Frequently Asked Questions

Are you available for breakfast/lunch/midnight snacks?
No. At this point Gourmet Courier is only available between the hours of 5pm and 9:30pm nightly, with our orders hotline open between 4:30pm and 9pm.

How long will the delivery of food take?
Gourmet Courier strives to get your food to you as quickly as possible. Generally, delivery time will be approximately 45 minutes from when you place your order the operator will advise you if it may take longer. You will then receive a call from our driver as the meals are collected, so you’ll know exactly when to expect the [knock on the door/delivery].

My food hasn’t arrived! What do I do next?
If you have already received the call to say your meals have been picked up then you can contact the driver directly otherwise we have probably been delayed due to the restaurant taking longer than expected to prepare the meals. You will always be kept up-to-date in the event of any delays.

I have specific dietary requirements. Can the menu be customized?
Unfortunately, Gourmet Courier cannot customize your food, as we work with a set menu. However, if you let our staff know of specific requirements (such as no nuts for allergy sufferers), we can advise meal choices that take this into account.

Can I order from more than one restaurant?
Yes. However, you are required to make a minimum purchase of $20 per restaurant, and will be charged the $5.95 delivery fee for each restaurant you order from.

Can I cancel my order?
No. Once your order is placed, the restaurant immediately begins to prepare your meals, so it is impossible to cancel or amend the order subsequently.

What if I want to place an order below the minimum $20?
A $4.00 surcharge applies to all orders placed below the minimum $20.00 per restaurant.

Can your driver pick up extra items for me?
Yes. If you tell the driver what you require when you speak to them as the meal is picked up from the restaurant, they can deliver almost any standard item other than alcohol. A $5.95 fee applies for additional items, such as Chocolate, Milk or Cigarettes.

How do I pay?
We accept cash on delivery, or Credit Card over the phone. Please note a 5% surcharge applies to cash payments.

Do you accept all major credit cards?
We accept Visa, Mastercard, Amex and Diners. 5% surcharge applies to transactions through Amex or Diners.

Do you store credit card information?
Gourmet Courier does not store credit card information beyond the last 4 digits of your credit card number for verification purposes.

My order is incorrect!
In the unlikely event that your order isn’t totally right, call us immediately and we will replace it with the correct order [free of charge?].

I live outside the Delivery Zone can I pay extra and still get the service?
Not at this point. This is not a matter of cost, but the fact that Gourmet Courier prides itself on the quality of its meals and service. This restriction applies to ensure that the meals arrive on time and at the right temperature. However, all queries welcome, so please contact us to find out if our delivery area is expanding.

I lost the menu book.
Call us directly and we will post one out to you, or simply look at the menus online: www.gourmetcourier.com.au

Can you provide restaurant details, such as address and opening hours?
We are unable provide this information as a condition of our service. Many restaurants now have websites with theses details.

Are their any additional costs involved, ie. on public holidays etc?
No. There are no hidden surcharges due to dates and times. All charges will be clearly outlined when we take your order.

Any extra conditions of service?
By using the service provided by Gourmet Courier, you acknowledge that Gourmet Courier is not responsible for the quality and / or quantity of food delivered. Menus, items, prices and / or descriptions may change without notice. If you have any queries, please ask your telephone operator. Please refer to our disclaimer for further information on our services.